Preamble
We, as an AI development company based in Japan and Vietnam, recognize the transformative power of artificial intelligence (AI) and its profound impact on society. Our mission is to support Japanese businesses in enhancing operational efficiency and competitiveness through AI technology, while also contributing to the sustainable development of both countries.
This charter defines our core values and guides our actions in AI research and development, system construction, and service delivery. We are committed to promoting the responsible use of AI, while maintaining a balance between technological advancement and social harmony.
Fundamental Principles
1. Transparency and Accountability
We provide clear and easily understandable explanations to customers and stakeholders regarding the operating principles, scope of use, and limitations of AI systems. We avoid treating AI technology as a “black box” ensure transparency in decision-making processes, and uphold accountability for the operation of our systems.
2. Privacy Protection and Data Management
We prioritize the proper handling of customer data and personal information, strictly complying with personal data protection laws in both Japan and Vietnam. We ensure the protection of privacy at all stages of data collection, processing, storage, and disposal, and use data based on the principle of minimum necessity.
3. Safety and Security
We implement robust security measures at all stages of AI system design, development, and operation. We take preventive measures against cyberattacks, data breaches, and system failures, and respond promptly and appropriately in the event of incidents. We comply with international security standards and carry out continuous monitoring and improvement.
4. Human-Centered Design
AI is a tool to complement and enhance human capabilities, not to replace human judgment and decision-making. Ultimate responsibility for AI systems always lies with humans, and human oversight and approval are mandatory for critical decisions. We respect human dignity and autonomy, ensuring that people are not displaced or marginalized by AI.
5. Fairness and Non-Discrimination
To prevent bias and unfair discrimination by AI systems, we ensure the diversity of training data and verify the fairness of algorithms. We eliminate unjust discrimination based on gender, age, nationality, religion, social status, and other factors, and provide fair and equitable services to all users.
6. Contribution to Sustainable Development
We contribute to addressing social challenges and promoting sustainable development through AI technology. We strive to provide AI solutions that reduce environmental impact, enable efficient use of resources, and enhance productivity. We aim to contribute to economic development and the improvement of social well-being in both Japan and Vietnam.
Implementation Guidelines
Development Process
- Design Phase: Apply an integrated design approach that incorporates ethical considerations and risk assessment.
- Implementation Phase: Practice secure coding and conduct thorough code reviews.
- Testing Phase: Perform bias detection, safety verification, and performance evaluation.
- Operations Phase: Improve systems through continuous monitoring and feedback collection.
Customer Relationships
- Provide accurate information about the capabilities and limitations of AI systems.
- Provide clear explanations of the scope of use and data handling practices.
- Report and respond promptly in the event of incidents.
- Share the results of periodic security audits.
Internal Systems
- Conduct AI ethics education for all employees.
- Develop and regularly update guidelines for AI development and operation.
- Establish internal audit systems and pursue continuous improvement.
- Verify compliance with international AI ethics standards.
Governance System
Continuous Improvement
- Review and update the charter through annual evaluations.
- AI technology trends and regulatory environments.
- Collect and incorporate feedback from stakeholders.
- Apply international best practices.
Conclusion
This charter embodies our responsibility and commitment to AI technology. As technology continues to advance, this charter will also evolve. We are committed to contributing to the growth of our customers, society, and both countries as a trusted AI partner.
Issue Date: December 12, 2025
Last Updated Date: December 12, 2025