I. Giแปi thiแปu
Trong thแปi ฤแบกi sแป hรณa vร lร m viแปc tแปซ xa ngร y cร ng phแป biแบฟn, viแปc tแปi ฦฐu hรณa quy trรฌnh lร m viแปc vร giแบฃm thiแปu cรกc tรกc vแปฅ lแบทp ฤi lแบทp lแบกi trแป thร nh ฦฐu tiรชn hร ng ฤแบงu cแปงa mแปi tแป chแปฉc. Google ฤรฃ giแปi thiแปu mแปt giแบฃi phรกp ฤแปt phรก mang tรชn **Google Workspace Flows** – mแปt แปฉng dแปฅng web ฤฦฐแปฃc hแป trแปฃ bแปi trรญ tuแป nhรขn tแบกo Gemini, giรบp tแปฑ ฤแปng hรณa cรกc quy trรฌnh cรดng viแปc phแปฉc tแบกp mร khรดng cแบงn bแบฅt kแปณ kแปน nฤng lแบญp trรฌnh nร o.
ฤฦฐแปฃc cรดng bแป tแบกi sแปฑ kiแปn Google Next 2025, Workspace Flows ฤรกnh dแบฅu bฦฐแปc tiแบฟn mแปi trong viแปc tรญch hแปฃp AI vร o cรดng viแปc hร ng ngร y, cho phรฉp ngฦฐแปi dรนng tแบกo ra cรกc quy trรฌnh tแปฑ ฤแปng mแบกnh mแบฝ chแป bแบฑng ngรดn ngแปฏ tแปฑ nhiรชn. ฤรขy khรดng chแป lร mแปt cรดng cแปฅ tแปฑ ฤแปng hรณa ฤฦกn thuแบงn, mร cรฒn lร mแปt trแปฃ lรฝ AI thรดng minh cรณ khแบฃ nฤng nghiรชn cแปฉu, phรขn tรญch vร tแบกo nแปi dung ฤแป hแป trแปฃ cรดng viแปc cแปงa bแบกn.
II. Google Workspace Flows lร gรฌ?
1. ฤแปnh nghฤฉa vร bแบฃn chแบฅt
Google Workspace Flows lร mแปt แปฉng dแปฅng trแปฑc tuyแบฟn cho phรฉp bแบกn tแปฑ ฤแปng hรณa cรกc tรกc vแปฅ hร ng ngร y vร cรดng viแปc thฦฐแปng xuyรชn trรชn cรกc dแปch vแปฅ Google Workspace vแปi sแปฑ hแป trแปฃ cแปงa Gemini – hoร n toร n khรดng cแบงn kแปน nฤng lแบญp trรฌnh. ฤรขy lร giแบฃi phรกp no-code vแปi giao diแปn tฦฐฦกng tแปฑ nhฦฐ chat vแปi mแปt chatbot AI, giรบp bแบฅt kแปณ ai cลฉng cรณ thแป tแบกo ra cรกc quy trรฌnh tแปฑ ฤแปng phแปฉc tแบกp.
Khรกc vแปi cรกc giแบฃi phรกp tแปฑ ฤแปng hรณa truyแปn thแปng nhฦฐ Apps Script hay AppSheet, Workspace Flows khรดng yรชu cแบงu bแบกn phแบฃi hiแปu biแบฟt vแป lแบญp trรฌnh hay thiแบฟt lแบญp Cloud Project. Bแบกn chแป cแบงn mรด tแบฃ nhแปฏng gรฌ bแบกn muแปn tแปฑ ฤแปng hรณa bแบฑng ngรดn ngแปฏ thฦฐแปng ngร y, vร Gemini sแบฝ tแบกo ra quy trรฌnh lร m viแปc cho bแบกn.
2. Cรกch thแปฉc hoแบกt ฤแปng
Workspace Flows hoแบกt ฤแปng dแปฑa trรชn ba thร nh phแบงn cแปt lรตi:
2.1. Starters (Trรฌnh kรญch hoแบกt)
ฤรขy lร sแปฑ kiแปn hoแบทc lแปch trรฌnh khแปi ฤแปng quy trรฌnh cแปงa bแบกn. Cรกc vรญ dแปฅ vแป starter bao gแปm:
– Khi bแบกn nhแบญn ฤฦฐแปฃc email tแปซ mแปt ngฦฐแปi cแปฅ thแป
– Theo lแปch trรฌnh ฤแปnh kแปณ (vรญ dแปฅ: mแปi thแปฉ Hai lรบc 9 giแป sรกng)
– Khi cรณ phแบฃn hแปi mแปi tแปซ Google Forms
– Khi ai ฤรณ ฤแป cแบญp ฤแบฟn bแบกn trong Google Chat Spaces
– Khi cรณ file mแปi ฤฦฐแปฃc thรชm vร o thฦฐ mแปฅc Drive
– Dแปฑa trรชn sแปฑ kiแปn Google Calendar
2.2. Steps (Cรกc bฦฐแปc hร nh ฤแปng)
ฤรขy lร cรกc hร nh ฤแปng mร quy trรฌnh sแบฝ thแปฑc hiแปn sau khi ฤฦฐแปฃc kรญch hoแบกt. Vรญ dแปฅ:
– Trแบฃ lแปi email
– Cแบญp nhแบญt bแบฃng tรญnh
– Yรชu cแบงu Gemini nghiรชn cแปฉu mแปt chแปง ฤแป
– Gแปญi thรดng bรกo qua Chat
– Tแบกo tร i liแปu mแปi trong Drive
– Lรชn lแปch cuแปc hแปp
2.3. Variables (Biแบฟn sแป)
Variables cho phรฉp bแบกn kแบฟt nแปi thรดng tin tแปซ bฦฐแปc nร y sang bฦฐแปc khรกc. Vรญ dแปฅ, bแบกn cรณ thแป tแปฑ ฤแปng lแบฅy ฤแปa chแป email cแปงa ngฦฐแปi gแปญi tแปซ tin nhแบฏn ฤแบฟn vร thรชm nรณ vร o bแบฃng tรญnh.
3. Cรกc tรญnh nฤng nแปi bแบญt cแปงa Google Workspace Flows
3.1. Tแปฑ ฤแปng hรณa bแบฑng ngรดn ngแปฏ tแปฑ nhiรชn
Khรดng giแปng nhฦฐ cรกc cรดng cแปฅ tแปฑ ฤแปng hรณa truyแปn thแปng ฤรฒi hแปi phแบฃi hiแปu vแป logic lแบญp trรฌnh, Workspace Flows cho phรฉp bแบกn mรด tแบฃ quy trรฌnh bแบฑng tiแบฟng Anh ฤฦกn giแบฃn. Vรญ dแปฅ:
“Mแปi khi tรดi nhแบญn ฤฦฐแปฃc email tแปซ khรกch hร ng, hรฃy ฤรกnh nhรฃn nรณ lร ‘hแป trแปฃ’, sau ฤรณ soแบกn thแบฃo phแบฃn hแปi dแปฑa trรชn tร i liแปu FAQ nร y”*
Gemini sแบฝ tแปฑ ฤแปng tแบกo ra quy trรฌnh hoร n chแปnh vแปi cรกc bฦฐแปc cแบงn thiแบฟt, bแบกn chแป cแบงn kiแปm tra vร ฤiแปu chแปnh nแบฟu cแบงn.
3.2. Cรกc bฦฐแปc AI chuyรชn biแปt
Workspace Flows cung cแบฅp nhiแปu loแบกi bฦฐแปc AI tแปi ฦฐu cho cรกc mแปฅc ฤรญch khรกc nhau:
Ask Gemini (Hแปi Gemini)
– Tแปt nhแบฅt cho cรกc cรขu hแปi chung hoแบทc tแบกo vฤn bแบฃn
– Cรณ thแป tรฌm kiแบฟm thรดng tin trรชn web
– Tรณm tแบฏt trแบกng thรกi dแปฑ รกn dแปฑa trรชn ghi chรบ hแปp vร bแบฃng tรญnh
– Soแบกn thแบฃo nแปi dung dแปฑa trรชn yรชu cแบงu
Ask a Gem (Hแปi mแปt Gem)
– Sแปญ dแปฅng khi cแบงn chuyรชn mรดn cแปงa mแปt Gem cแปฅ thแป
– Tแบกo รฝ tฦฐแปng bรกn hร ng dแปฑa trรชn biแปu mแบซu quan tรขm cแปงa khรกch hร ng
– Sแปญ dแปฅng Gem tรนy chแปnh ฤฦฐแปฃc ฤร o tแบกo trรชn tร i liแปu cแปงa bแบกn
Decide (Quyแบฟt ฤแปnh)
– Cho phรฉp quy trรฌnh chแป chแบกy khi ฤรกp แปฉng ฤiแปu kiแปn chแปง quan hoแบทc phแปฉc tแบกp
– Lแปc email cรณ giแปng ฤiแปu tแปฉc giแบญn
– Phรกt hiแปn file vแป chแปง ฤแป cแปฅ thแป
– Nhแบญn diแปn phแบฃn hแปi tรญch cแปฑc
Extract (Trรญch xuแบฅt)
– Rรบt ra thรดng tin cแปฅ thแป tแปซ vฤn bแบฃn
– Trรญch xuแบฅt sแป ฤฦกn hร ng, sแป ฤiแปn thoแบกi, ฤแปa chแป
– Tรฌm cรกc mแปฅc hร nh ฤแปng tแปซ email hoแบทc ghi chรบ
Summarize (Tรณm tแบฏt)
– Tรณm tแบฏt chuแปi email
– Tรณm tแบฏt email chฦฐa ฤแปc
– Tรณm tแบฏt nแปi dung tร i liแปu
– Rรบt ra insights tแปซ bแบฃng tรญnh
3.3. ฤiแปu kiแปn vร logic phแปฉc tแบกp
Workspace Flows hแป trแปฃ hai loแบกi bฦฐแปc kiแปm tra ฤiแปu kiแปn:
Decide (AI-powered)
– Sแปญ dแปฅng Gemini ฤแป ฤรกnh giรก ฤiแปu kiแปn bแบกn mรด tแบฃ lร ฤรบng hay sai
– Cรณ thแป xแปญ lรฝ ฤiแปu kiแปn phแปฉc tแบกp vร chแปง quan
– Cho phรฉp chแป ฤแปnh nhiแปu ฤiแปu kiแปn cรนng lรบc
Check if (So sรกnh giรก trแป)
– So sรกnh cรกc giรก trแป cแปฅ thแป
– Sแปญ dแปฅng toรกn tแปญ logic nhฦฐ “is”, “is not”, “contains”
– Cรณ thแป kแบฟt hแปฃp nhiแปu ฤiแปu kiแปn vแปi AND/OR
Bแบกn cรณ thแป tแบกo cรกc quy trรฌnh con (substeps) chแป chแบกy khi ฤiแปu kiแปn ฤฦฐแปฃc ฤรกp แปฉng, cho phรฉp kiแปm soรกt tinh vi hร nh vi cแปงa agent.
3.4. Tรญch hแปฃp แปฉng dแปฅng bรชn thแปฉ ba
Mแบทc dรน hiแปn tแบกi Workspace Flows tแบญp trung chแปง yแบฟu vร o cรกc แปฉng dแปฅng Google Workspace, nhฦฐng ฤรฃ cรณ hแป trแปฃ cho cรกc tรญch hแปฃp bรชn thแปฉ ba nhฦฐ:
– Asana (quแบฃn lรฝ dแปฑ รกn)
– Mailchimp (email marketing)
– Salesforce (CRM)
– Vร nhiแปu dแปch vแปฅ khรกc ฤang ฤฦฐแปฃc bแป sung
Cรกc tรญch hแปฃp nร y cho phรฉp bแบกn tแปฑ ฤแปng hรณa cรดng viแปc xuyรชn suแปt giแปฏa Google Workspace vร cรกc cรดng cแปฅ kinh doanh khรกc mร tแป chแปฉc bแบกn ฤang sแปญ dแปฅng.
3.5. Templates sแบตn cรณ
Workspace Flows cung cแบฅp nhiแปu mแบซu cรณ sแบตn cho cรกc tรกc vแปฅ phแป biแบฟn:
– Thรดng bรกo khi quแบฃn lรฝ gแปญi tin nhแบฏn cho bแบกn
– Tแปฑ ฤแปng tรณm tแบฏt cรกc hร nh ฤแปng ฤฦฐแปฃc giao
– Chร o mแปซng thร nh viรชn mแปi trong nhรณm
– Gแปญi nhแบฏc nhแป theo lแปch
– Cแบญp nhแบญt nhรณm vแป thay ฤแปi trong lแปch hแปp
– ฤรกnh giรก mแปฉc ฤแป khแบฉn cแบฅp cแปงa cรดng viแปc tแปซ email
Nhแปฏng template nร y giรบp bแบกn bแบฏt ฤแบงu nhanh chรณng mร khรดng cแบงn tแบกo tแปซ ฤแบงu.
3.6. Kiแปm soรกt nguแปn dแปฏ liแปu
Trong cรกc bฦฐแปc Ask Gemini vร Ask a Gem, bแบกn cรณ thแป chแปn nguแปn dแปฏ liแปu mร Gemini ฤฦฐแปฃc phรฉp sแปญ dแปฅng:
Tแบฅt cแบฃ nguแปn (mแบทc ฤแปnh)
– Web
– Gmail vร Chat messages
– Files trong Drive (cแปงa bแบกn hoแบทc ฤฦฐแปฃc chia sแบป)
– Calendar cแปงa bแบกn
– Nแปi dung tแปซ cรกc tรญch hแปฃp ฤรฃ liรชn kแบฟt
Chแป Web
– Chแป sแปญ dแปฅng cรกc website cรดng khai
– Gemini khรดng thแป truy cแบญp dแปฏ liแปu tแป chแปฉc cแปงa bแบกn
– Phรน hแปฃp cho cรกc quy trรฌnh chia sแบป thรดng tin ra bรชn ngoร i tแปฑ ฤแปng
Tรญnh nฤng nร y giรบp bแบกn: Kiแปm soรกt quyแปn riรชng tฦฐ vร bแบฃo mแบญt thรดng tin tแป chแปฉc.
4. Lแปฃi รญch vร sแปฑ tiแปn lแปฃi
4.1. Tiแบฟt kiแปm thแปi gian ฤรกng kแป
Workspace Flows giรบp loแบกi bแป cรกc tรกc vแปฅ lแบทp ฤi lแบทp lแบกi, cho phรฉp bแบกn tแบญp trung vร o cรดng viแปc cรณ giรก trแป cao hฦกn. Thay vรฌ phแบฃi:
– Thแปง cรดng phรขn loแบกi vร gแบฏn nhรฃn hร ng trฤm email mแปi ngร y
– Sao chรฉp thรดng tin giแปฏa cรกc แปฉng dแปฅng khรกc nhau
– Tแปฑ tรณm tแบฏt cรกc cuแปc hแปp vร email dร i
– Nhแบฏc nhแป thแปง cรดng vแป cรกc deadline
Bแบกn cรณ thแป ฤแป Workspace Flows tแปฑ ฤแปng xแปญ lรฝ tแบฅt cแบฃ nhแปฏng viแปc nร y, tiแบฟt kiแปm hร ng giแป mแปi tuแบงn.
4.2. Khรดng cแบงn kแปน nฤng lแบญp trรฌnh
ฤรขy lร lแปฃi รญch lแปn nhแบฅt so vแปi cรกc giแบฃi phรกp tแปฑ ฤแปng hรณa truyแปn thแปng:
– Khรดng cแบงn hแปc Apps Script, JavaScript, hoแบทc bแบฅt kแปณ ngรดn ngแปฏ lแบญp trรฌnh nร o
– Khรดng cแบงn thiแบฟt lแบญp mรดi trฦฐแปng phรกt triแปn
– Khรดng cแบงn hiแปu vแป API vร webhooks
– Chแป cแบงn mรด tแบฃ bแบฑng ngรดn ngแปฏ tแปฑ nhiรชn nhแปฏng gรฌ bแบกn muแปn
ฤiแปu nร y mแป ra khแบฃ nฤng tแปฑ ฤแปng hรณa cho tแบฅt cแบฃ mแปi ngฦฐแปi trong tแป chแปฉc, khรดng chแป ฤแปi ngลฉ IT.
4.3. Tรญch hแปฃp sรขu vแปi hแป sinh thรกi Google Workspace
Workspace Flows ฤฦฐแปฃc thiแบฟt kแบฟ ฤแบทc biแปt cho Google Workspace, do ฤรณ:
– Tรญch hแปฃp mฦฐแปฃt mร vแปi Gmail, Drive, Calendar, Chat, Docs, Sheets
– Khรดng cแบงn xรกc thแปฑc phแปฉc tแบกp giแปฏa cรกc แปฉng dแปฅng
– Hiแปu rรต cแบฅu trรบc dแปฏ liแปu cแปงa cรกc แปฉng dแปฅng Workspace
– Tแบญn dแปฅng ฤฦฐแปฃc ฤแบงy ฤแปง sแปฉc mแบกnh cแปงa Gemini ฤรฃ tรญch hแปฃp trong Workspace
4.4. Bแบฃo mแบญt vร tuรขn thแปง
Vรฌ Workspace Flows lร mแปt phแบงn cแปงa Google Workspace:
– Dแปฏ liแปu ฤฦฐแปฃc lฦฐu trแปฏ an toร n trong mรดi trฦฐแปng Workspace cแปงa bแบกn
– Tuรขn thแปง cรกc chรญnh sรกch bแบฃo mแบญt vร quแบฃn trแป mร admin ฤรฃ thiแบฟt lแบญp
– Khรดng cแบงn lo lแบฏng vแป viแปc dแปฏ liแปu tแป chแปฉc bแป chia sแบป vแปi dแปch vแปฅ bรชn thแปฉ ba khรดng ฤรกng tin cแบญy
– Cรณ kiแปm soรกt chi tiแบฟt vแป quyแปn truy cแบญp vร chia sแบป
4.5. Dแป
dร ng chia sแบป vร cแปng tรกc
Bแบกn cรณ thแป:
– Chia sแบป quy trรฌnh vแปi ฤแปng nghiแปp
– Sao chรฉp vร tรนy chแปnh quy trรฌnh cแปงa ngฦฐแปi khรกc
– Tแบกo thฦฐ viแปn cรกc quy trรฌnh chung cho toร n tแป chแปฉc
– Cho phรฉp nhiแปu ngฦฐแปi cรนng hฦฐแปng lแปฃi tแปซ mแปt quy trรฌnh tแปt
4.6. Khแบฃ nฤng mแป rแปng vร linh hoแบกt
Workspace Flows cรณ thแป xแปญ lรฝ tแปซ cรกc tรกc vแปฅ ฤฦกn giแบฃn ฤแบฟn phแปฉc tแบกp:
– Bแบฏt ฤแบงu vแปi quy trรฌnh ฤฦกn giแบฃn 2-3 bฦฐแปc
– Dแบงn dแบงn thรชm cรกc bฦฐแปc phแปฉc tแบกp hฦกn
– Kแบฟt hแปฃp nhiแปu quy trรฌnh con vแปi logic ฤiแปu kiแปn
– Tรญch hแปฃp nhiแปu แปฉng dแปฅng vร dแปch vแปฅ khรกc nhau
III. Cรกc use case hiแปu quแบฃ
1. Quแบฃn lรฝ email vร hแปp thฦฐ ฤแบฟn

Use case: Tแปฑ ฤแปng phรขn loแบกi vร ฦฐu tiรชn email
Tรฌnh huแปng: Bแบกn nhแบญn hร ng trฤm email mแปi ngร y vร mแบฅt nhiแปu thแปi gian ฤแป phรขn loแบกi, xรกc ฤแปnh email quan trแปng cแบงn xแปญ lรฝ ngay.
Giแบฃi phรกp vแปi Workspace Flows:
– Starter: Khi nhแบญn ฤฦฐแปฃc email mแปi
– Bฦฐแปc 1: Gemini phรขn tรญch nแปi dung, tone vร ngฦฐแปi gแปญi
– Bฦฐแปc 2: Decide – xรกc ฤแปnh mแปฉc ฤแป ฦฐu tiรชn (cao, trung bรฌnh, thแบฅp)
– Bฦฐแปc 3: Tแปฑ ฤแปng gแบฏn nhรฃn tฦฐฦกng แปฉng
– Bฦฐแปc 4: Vแปi email ฦฐu tiรชn cao, gแปญi thรดng bรกo qua Chat
– Bฦฐแปc 5: Tรณm tแบฏt nแปi dung chรญnh vร gแปญi cho bแบกn
Kแบฟt quแบฃ: Bแบกn luรดn biแบฟt email nร o cแบงn xแปญ lรฝ ngay, tiแบฟt kiแปm hร ng giแป phรขn loแบกi thแปง cรดng mแปi tuแบงn.
Use case: Tแปฑ ฤแปng trแบฃ lแปi email khรกch hร ng
Tรฌnh huแปng: ฤแปi hแป trแปฃ khรกch hร ng nhแบญn nhiแปu cรขu hแปi lแบทp lแบกi, mแบฅt thแปi gian soแบกn phแบฃn hแปi tฦฐฦกng tแปฑ.
Giแบฃi phรกp:
– Starter: Email mแปi cรณ nhรฃn “Hแป trแปฃ khรกch hร ng”
– Bฦฐแปc 1: Extract – trรญch xuแบฅt vแบฅn ฤแป chรญnh tแปซ email
– Bฦฐแปc 2: Ask a Gem – sแปญ dแปฅng Gem “Customer Service Helper” ฤฦฐแปฃc ฤร o tแบกo vแปi kiแบฟn thแปฉc sแบฃn phแบฉm vร chรญnh sรกch
– Bฦฐแปc 3: Gem tรฌm kiแบฟm giแบฃi phรกp trong tร i liแปu sแบฃn phแบฉm
– Bฦฐแปc 4: Soแบกn thแบฃo email phแบฃn hแปi chuyรชn nghiแปp
– Bฦฐแปc 5: Lฦฐu draft trong Gmail ฤแป nhรขn viรชn xem lแบกi trฦฐแปc khi gแปญi
Kแบฟt quแบฃ: Giแบฃm 70% thแปi gian soแบกn email, ฤแบฃm bแบฃo phแบฃn hแปi nhแบฅt quรกn vร chรญnh xรกc.
2. Quแบฃn lรฝ dแปฑ รกn vร theo dรตi cรดng viแปc

Use case: Tแปฑ ฤแปng cแบญp nhแบญt tiแบฟn ฤแป dแปฑ รกn
Tรฌnh huแปng: Quแบฃn lรฝ dแปฑ รกn cแบงn tแปng hแปฃp cแบญp nhแบญt tแปซ nhiแปu nguแปn: email, chat, tร i liแปu, bแบฃng tรญnh.
Giแบฃi phรกp:
– Starter: Lแปch trรฌnh hร ng tuแบงn (mแปi thแปฉ Sรกu lรบc 4 giแป chiแปu)
– Bฦฐแปc 1: Recap unread emails – tรณm tแบฏt email chฦฐa ฤแปc tแปซ thร nh viรชn nhรณm
– Bฦฐแปc 2: Summarize – tรณm tแบฏt cรกc thแบฃo luแบญn quan trแปng trong Chat Spaces
– Bฦฐแปc 3: Ask Gemini – phรขn tรญch bแบฃng theo dรตi dแปฑ รกn trong Sheets
– Bฦฐแปc 4: Ask Gemini – tแบกo bรกo cรกo tแปng hแปฃp tiแบฟn ฤแป, rแปงi ro, vร hร nh ฤแปng cแบงn thiแบฟt
– Bฦฐแปc 5: Tแบกo Google Doc vแปi bรกo cรกo
– Bฦฐแปc 6: Gแปญi email tแปi stakeholders vแปi link tแปi bรกo cรกo
– Bฦฐแปc 7: Post summary trong team Chat Space
Kแบฟt quแบฃ: Tiแบฟt kiแปm 3-4 giแป mแปi tuแบงn trong viแปc tแปng hแปฃp bรกo cรกo, ฤแบฃm bแบฃo mแปi ngฦฐแปi ฤแปu cแบญp nhแบญt.
Use case: Theo dรตi action items tแปซ cuแปc hแปp
Tรฌnh huแปng: Sau mแปi cuแปc hแปp, cรณ nhiแปu action items ฤฦฐแปฃc phรขn cรดng nhฦฐng dแป
bแป quรชn hoแบทc bแป sรณt.
Giแบฃi phรกp:
– Starter: Sau sแปฑ kiแปn Calendar (cuแปc hแปp kแบฟt thรบc)
– Bฦฐแปc 1: Truy cแบญp ghi chรบ cuแปc hแปp trong Drive (tแปซ link trong sแปฑ kiแปn)
– Bฦฐแปc 2: Extract – trรญch xuแบฅt tแบฅt cแบฃ action items vร ngฦฐแปi ฤฦฐแปฃc giao
– Bฦฐแปc 3: Check if – kiแปm tra xem cรณ action item nร o ฤฦฐแปฃc giao cho bแบกn khรดng
– Bฦฐแปc 4 (nแบฟu cรณ):** Gแปญi Chat notification cho bแบกn vแปi danh sรกch action items
– Bฦฐแปc 5: Thรชm action items vร o bแบฃng theo dรตi trong Sheets
– Bฦฐแปc 6: Tแบกo reminder trong Calendar cho mแปi action item
Kแบฟt quแบฃ: Khรดng bแป sรณt action item nร o, mแปi ngฦฐแปi biแบฟt rรต trรกch nhiแปm cแปงa mรฌnh ngay sau hแปp.
3. Dแปch vแปฅ khรกch hร ng vร hแป trแปฃ

Use case: Xแปญ lรฝ phแบฃn hแปi tแปซ Google Forms
Tรฌnh huแปng: Cรดng ty thu thแบญp phแบฃn hแปi khรกch hร ng qua Forms, cแบงn xแปญ lรฝ nhanh cรกc vแบฅn ฤแป khแบฉn cแบฅp.
Giแบฃi phรกp:
– Starter: Khi cรณ phแบฃn hแปi mแปi trong Form
– Bฦฐแปc 1: Summarize – Gemini tรณm tแบฏt phแบฃn hแปi
– Bฦฐแปc 2: Decide – xรกc ฤแปnh mแปฉc ฤแป ฦฐu tiรชn (cao, trung bรฌnh, thแบฅp) vร sentiment (tรญch cแปฑc, trung lแบญp, tiรชu cแปฑc)
– Bฦฐแปc 3: Check if – nแบฟu ฦฐu tiรชn cao hoแบทc sentiment tiรชu cแปฑc
– Bฦฐแปc 4: Post ngay vร o Customer Service Chat Space vแปi tag @team
– Bฦฐแปc 5: Ask a Gem – Gem phรขn tรญch vแบฅn ฤแป vร ฤแป xuแบฅt giแบฃi phรกp tแปซ knowledge base
– Bฦฐแปc 6: Extract – trรญch xuแบฅt email khรกch hร ng
– Bฦฐแปc 7: Soแบกn email draft phแบฃn hแปi
– Bฦฐแปc 8: Thรชm vร o tracking sheet
Kแบฟt quแบฃ: Phแบฃn hแปi nhanh vแปi khรกch hร ng khรดng hร i lรฒng trong vรฒng vร i phรบt thay vรฌ vร i giแป hoแบทc ngร y.
4. Marketing vร truyแปn thรดng
Use case: ฤแบฃm bแบฃo tรญnh nhแบฅt quรกn vแป giแปng ฤiแปu thฦฐฦกng hiแปu
Tรฌnh huแปng: Nhiแปu ngฦฐแปi tแบกo nแปi dung marketing, cแบงn ฤแบฃm bแบฃo giแปng ฤiแปu thฦฐฦกng hiแปu nhแบฅt quรกn.
Giแบฃi phรกp:
– Starter: Khi file mแปi ฤฦฐแปฃc thรชm vร o thฦฐ mแปฅc “Marketing Content Draft” trong Drive
– Bฦฐแปc 1: Ask a Gem – sแปญ dแปฅng Gem “Brand Voice Guardian” ฤฦฐแปฃc ฤร o tแบกo vแปi brand guidelines
– Bฦฐแปc 2: Gem phรขn tรญch nแปi dung vร ฤฦฐa ra feedback vแป tone, style, messaging
– Bฦฐแปc 3: Check if – nแบฟu cรณ vแบฅn ฤแป vแป brand voice
– Bฦฐแปc 4: Tแบกo Google Doc vแปi ฤแป xuแบฅt chแปnh sแปญa chi tiแบฟt
– Bฦฐแปc 5: Gแปญi Chat notification cho tรกc giแบฃ vแปi link ฤแบฟn feedback
– Bฦฐแปc 6: Nแบฟu ฤแบกt chuแบฉn, di chuyแปn file sang thฦฐ mแปฅc “Ready for Review”
Kแบฟt quแบฃ: ฤแบฃm bแบฃo 100% nแปi dung tuรขn thแปง brand guidelines trฦฐแปc khi xuแบฅt bแบฃn.
5. Onboarding nhรขn viรชn mแปi

Use case: Tแปฑ ฤแปng hรณa quy trรฌnh chร o ฤรณn
Tรฌnh huแปng: Khi cรณ nhรขn viรชn mแปi, cแบงn nhiแปu bฦฐแปc onboarding lแบทp lแบกi.
Giแบฃi phรกp:
– Starter: Khi hร ng mแปi ฤฦฐแปฃc thรชm vร o Sheets “New Hires”
– Bฦฐแปc 1: Extract – lแบฅy tรชn, email, bแป phแบญn, ngร y bแบฏt ฤแบงu
– Bฦฐแปc 2: Tแบกo thฦฐ mแปฅc Drive cho nhรขn viรชn mแปi
– Bฦฐแปc 3: Copy tร i liแปu onboarding template vร o thฦฐ mแปฅc
– Bฦฐแปc 4: Ask Gemini – tแบกo email chร o mแปซng cรก nhรขn hรณa
– Bฦฐแปc 5: Gแปญi email vแปi thรดng tin quan trแปng vร link tแปi thฦฐ mแปฅc
– Bฦฐแปc 6: Thรชm nhรขn viรชn vร o Chat Spaces phรน hแปฃp
– Bฦฐแปc 7: Post thรดng bรกo chร o mแปซng trong company-wide Chat Space
– Bฦฐแปc 8: Tแบกo Calendar events cho cรกc buแปi training
Kแบฟt quแบฃ: Trแบฃi nghiแปm onboarding nhแบฅt quรกn vร chuyรชn nghiแปp, HR tiแบฟt kiแปm 2-3 giแป cho mแปi nhรขn viรชn mแปi.
6. Phรช duyแปt vร quy trรฌnh lร m viแปc

Use case: Quy trรฌnh phรช duyแปt nghแป phรฉp
Tรฌnh huแปng: Nhรขn viรชn gแปญi yรชu cแบงu nghแป phรฉp qua Form, cแบงn ฤฦฐแปฃc quแบฃn lรฝ phรช duyแปt.
Giแบฃi phรกp:
– Starter: Phแบฃn hแปi mแปi trong Form “Leave Request”
– Bฦฐแปc 1: Extract – trรญch xuแบฅt thรดng tin: nhรขn viรชn, ngร y nghแป, lรฝ do, quแบฃn lรฝ
– Bฦฐแปc 2: Check if – kiแปm tra xung ฤแปt vแปi Calendar (ฤรฃ cรณ sแปฑ kiแปn quan trแปng trong ngร y ฤรณ khรดng)
– Bฦฐแปc 3: Ask Gemini – kiแปm tra lแปch sแปญ nghแป phรฉp trong Sheets
– Bฦฐแปc 4: Tแบกo email tแปi quแบฃn lรฝ vแปi tรณm tแบฏt yรชu cแบงu vร thรดng tin liรชn quan
– Bฦฐแปc 5: Add link phรช duyแปt/tแปซ chแปi trong email
– Bฦฐแปc 6: Sau khi quแบฃn lรฝ phแบฃn hแปi, cแบญp nhแบญt Sheets
– Bฦฐแปc 7: Gแปญi thรดng bรกo cho nhรขn viรชn vแป quyแบฟt ฤแปnh
– Bฦฐแปc 8: Nแบฟu ฤฦฐแปฃc phรช duyแปt, tแบกo out-of-office event trong Calendar
Kแบฟt quแบฃ: Quy trรฌnh phรช duyแปt minh bแบกch, nhanh chรณng, vร tแปฑ ฤแปng cแบญp nhแบญt.
7. Bรกo cรกo vร phรขn tรญch

Use case: Bรกo cรกo hiแปu suแบฅt hร ng tuแบงn
Tรฌnh huแปng: Cแบงn tแปng hแปฃp dแปฏ liแปu tแปซ nhiแปu nguแปn ฤแป tแบกo bรกo cรกo hiแปu suแบฅt.
Giแบฃi phรกp:
– Starter: Lแปch hร ng tuแบงn (thแปฉ Hai, 8 giแป sรกng)
– Bฦฐแปc 1: Ask Gemini – phรขn tรญch dแปฏ liแปu bรกn hร ng trong Sheets tuแบงn trฦฐแปc
– Bฦฐแปc 2: Ask Gemini – phรขn tรญch metrics tแปซ tรญch hแปฃp Salesforce
– Bฦฐแปc 3: Summarize – tรณm tแบฏt feedback khรกch hร ng tแปซ email
– Bฦฐแปc 4: Ask Gemini – tแบกo insights vร recommendations dแปฑa trรชn tแบฅt cแบฃ dแปฏ liแปu
– Bฦฐแปc 5: Tแบกo Google Slides vแปi bรกo cรกo visualized
– Bฦฐแปc 6: Gแปญi email cho leadership team
– Bฦฐแปc 7: Post summary trong Sales Chat Space
Kแบฟt quแบฃ: Bรกo cรกo chรญnh xรกc, ฤรบng giแป, cho phรฉp ra quyแบฟt ฤแปnh nhanh hฦกn.
IV. Hฦฐแปng dแบซn bแบฏt ฤแบงu vแปi Google Workspace Flows

1. Yรชu cแบงu trฦฐแปc khi bแบฏt ฤแบงu
ฤแป sแปญ dแปฅng Google Workspace Flows, bแบกn cแบงn:
1. Tร i khoแบฃn Google Workspace: Flows khรดng khแบฃ dแปฅng cho tร i khoแบฃn Gmail cรก nhรขn
2. Quyแปn truy cแบญp Gemini: Tร i khoแบฃn cแปงa bแบกn phแบฃi ฤฦฐแปฃc phรฉp sแปญ dแปฅng Gemini vร cรกc tรญnh nฤng cแปงa nรณ
3. ฤฤng kรฝ chฦฐฦกng trรฌnh Gemini Alpha**: Hiแปn tแบกi Workspace Flows chแป khแบฃ dแปฅng cho khรกch hร ng trong chฦฐฦกng trรฌnh Gemini Alpha (khรกch hร ng mua license Gemini for Google Workspace trฦฐแปc ngร y 15/1/2025)
4. Trรฌnh duyแปt web ฤฦฐแปฃc hแป trแปฃ: Workspace Flows chฦฐa hแป trแปฃ trรชn thiแบฟt bแป di ฤแปng
5. Bแบญt smart features: ฤแป sแปญ dแปฅng ฤแบงy ฤแปง tรญnh nฤng AI, bแบกn cแบงn bแบญt smart features vร personalization settings
2. Cรกch 1: Tแบกo Flow vแปi AI (Khuyแบฟn nghแป cho ngฦฐแปi mแปi)
ฤรขy lร cรกch nhanh nhแบฅt vร dแป
nhแบฅt ฤแป bแบฏt ฤแบงu:
Bฦฐแปc 1: Truy cแบญp Workspace Flows
– Mแป trรฌnh duyแปt vร truy cแบญp: [https://flows.workspace.google.com](https://flows.workspace.google.com)
– Hoแบทc click vร o biแปu tฦฐแปฃng Flows trong Gmail
Bฦฐแปc 2: Mรด tแบฃ quy trรฌnh bแบกn muแปn tแบกo
– Click vร o nรบt “+” ฤแป tแบกo flow mแปi
– Nhแบญp mรด tแบฃ bแบฑng tiแบฟng Anh vแป nhแปฏng gรฌ bแบกn muแปn tแปฑ ฤแปng hรณa
– Vรญ dแปฅ: “When I get a customer support email, label it as support and then draft a response based on this FAQ doc [link]”
Bฦฐแปc 3: Xem lแบกi vร ฤiแปu chแปnh
– Gemini sแบฝ tแบกo quy trรฌnh vแปi cรกc bฦฐแปc cแปฅ thแป
– Xem qua tแปซng bฦฐแปc trong panel bรชn trรกi
– Click vร o mแปi bฦฐแปc ฤแป xem vร chแปnh sแปญa cแบฅu hรฌnh
– Bแบกn cรณ thแป thรชm, xรณa, hoแบทc sแบฏp xแบฟp lแบกi cรกc bฦฐแปc
Bฦฐแปc 4: Test run (Tรนy chแปn nhฦฐng khuyแบฟn nghแป)
– Click “Test run” ฤแป chแบกy thแปญ quy trรฌnh mแปt lแบงn
– Chแปn ฤiแปu kiแปn khแปi ฤแปng
– Quan sรกt kแบฟt quแบฃ ฤแป ฤแบฃm bแบฃo quy trรฌnh hoแบกt ฤแปng ฤรบng
Bฦฐแปc 5: Kรญch hoแบกt flow
– Khi hร i lรฒng, click “Turn on”
– Flow cแปงa bแบกn sแบฝ tแปฑ ฤแปng chแบกy khi ฤiแปu kiแปn ฤฦฐแปฃc ฤรกp แปฉng
Mแบนo ฤแป cรณ kแบฟt quแบฃ tแปt nhแบฅt:
– Nรณi rรต khi nร o agent nรชn bแบฏt ฤแบงu: Thay vรฌ “mแปi tuแบงn”, hรฃy nรณi “Mแปi thแปฉ Hai lรบc 4 giแป chiแปu”
– Chแป ฤแปnh ngฦฐแปi cแปฅ thแป bแบฑng email: Thay vรฌ “quแบฃn lรฝ cแปงa tรดi”, dรนng ฤแปa chแป email cแปฅ thแป
– Nรณi rรต app nร o sแบฝ dรนng: Thay vรฌ “gแปญi tin nhแบฏn cho tรดi”, nรณi “gแปญi tin nhแบฏn cho tรดi trong Chat”
– Cung cแบฅp link cแปฅ thแป: Khi ฤแป cแบญp ฤแบฟn file hoแบทc folder, cung cแบฅp link Drive
3. Cรกch 2: Bแบฏt ฤแบงu vแปi Template
Nแบฟu bแบกn mแปi lร m quen, template lร cรกch tuyแปt vแปi ฤแป hแปc cรกch Flows hoแบกt ฤแปng:
Bฦฐแปc 1: Duyแปt templates
– Trong Workspace Flows builder, vร o phแบงn “Discover”
– Xem qua cรกc template cรณ sแบตn
– Click vร o template phรน hแปฃp vแปi nhu cแบงu cแปงa bแบกn
Bฦฐแปc 2: Tรนy chแปnh template
– Template sแบฝ mแป vแปi cรกc bฦฐแปc ฤรฃ ฤฦฐแปฃc thiแบฟt lแบญp sแบตn
– Click qua tแปซng bฦฐแปc ฤแป hiแปu cรกch hoแบกt ฤแปng
– ฤiแปu chแปnh cรกc bฦฐแปc cho phรน hแปฃp vแปi tรฌnh huแปng cแปงa bแบกn:
– Thay ฤแปi starter (vรญ dแปฅ: email tแปซ ai, lแปch trรฌnh nร o)
– Sแปญa nแปi dung tin nhแบฏn
– Thay ฤแปi ngฦฐแปi nhแบญn
– Thรชm hoแบทc bแป bฦฐแปc
Bฦฐแปc 3: Kiแปm tra vร kรญch hoแบกt
– Chรบ รฝ cรกc dแบฅu chแบฅm ฤแป cแบฃnh bรกo – chรบng cho biแบฟt bฦฐแปc nร o cรฒn thiแบฟu thรดng tin bแบฏt buแปc
– ฤiแปn ฤแบงy ฤแปง thรดng tin cแบงn thiแบฟt
– Test run ฤแป ฤแบฃm bแบฃo hoแบกt ฤแปng ฤรบng
– Click “Turn on”
Vรญ dแปฅ: Sแปญ dแปฅng template “Thรดng bรกo khi quแบฃn lรฝ gแปญi email”
1. Chแปn template “Stay on top of asks from manager”
2. Bฦฐแปc Starter: ฤiแปn email cแปงa quแบฃn lรฝ vร o filter
3. Bฦฐแปc Summarize: Kiแปm tra prompt tรณm tแบฏt, tรนy chแปnh nแบฟu cแบงn
4. Bฦฐแปc Send Chat: Chแปn gแปญi cho chรญnh bแบกn
5. Test bแบฑng cรกch nhแป quแบฃn lรฝ gแปญi email thแปญ
6. Kรญch hoแบกt khi mแปi thแปฉ hoแบกt ฤแปng tแปt
4. Cรกch 3: Tแบกo tแปซ ฤแบงu (Dร nh cho ngฦฐแปi dรนng nรขng cao)
Khi bแบกn ฤรฃ quen vแปi Workspace Flows, tแบกo tแปซ ฤแบงu cho phรฉp kiแปm soรกt hoร n toร n:
Bฦฐแปc 1: Tแบกo flow mแปi
– Click nรบt “+” trong Workspace Flows builder
– Chแปn “Start from scratch”
Bฦฐแปc 2: Chแปn Starter
– Click “Choose a starter” trong panel bรชn phแบฃi
– Chแปn loแบกi trigger phรน hแปฃp:
– Schedule (lแปch trรฌnh)
– Email received (nhแบญn email)
– Form response (phแบฃn hแปi form)
– Calendar event (sแปฑ kiแปn lแปch)
– Chat message (tin nhแบฏn chat)
– File added to Drive (file mแปi trong Drive)
– Cแบฅu hรฌnh chi tiแบฟt cho starter
Bฦฐแปc 3: Thรชm cรกc Steps
– Click “Add step” trong panel trรกi
– Chแปn loแบกi step phรน hแปฃp:
– AI steps: Ask Gemini, Ask a Gem, Decide, Extract, Summarize
– Gmail: Send email, Add label, List emails
– Drive: Create folder, Save file
– Chat: Send message, Post in space
– Calendar: Create event, Add guests
– Docs/Sheets: Create, Update
– Cแบฅu hรฌnh mแปi step vแปi thรดng tin cแบงn thiแบฟt
– Sแปญ dแปฅng variables ฤแป kแบฟt nแปi dแปฏ liแปu giแปฏa cรกc steps
Bฦฐแปc 4: Thรชm logic ฤiแปu kiแปn (nแบฟu cแบงn)
– Add bฦฐแปc “Decide” hoแบทc “Check if”
– Mรด tแบฃ ฤiแปu kiแปn cแบงn kiแปm tra
– Thรชm substeps sแบฝ chแบกy khi ฤiแปu kiแปn ฤรบng
– Cรณ thแป thรชm substeps cho ฤiแปu kiแปn ngฦฐแปฃc lแบกi
Bฦฐแปc 5: Sแบฏp xแบฟp vร tแปi ฦฐu
– Kรฉo thแบฃ ฤแป sแบฏp xแบฟp lแบกi thแปฉ tแปฑ steps
– Xรณa steps khรดng cแบงn thiแบฟt
– ฤแบฃm bแบฃo logic flow rรต rร ng vร hiแปu quแบฃ
Bฦฐแปc 6: Test vร debug
– Chแบกy test run vแปi dแปฏ liแปu thแบญt
– Kiแปm tra Activity panel ฤแป xem chi tiแบฟt tแปซng bฦฐแปc
– Sแปญa lแปi nแบฟu cรณ
– Test lแบกi cho ฤแบฟn khi hoแบกt ฤแปng hoร n hแบฃo
Bฦฐแปc 7: Kรญch hoแบกt vร theo dรตi
– Click “Turn on”
– Theo dรตi Activity ฤแป xem flow chแบกy trong thแปฑc tแบฟ
– ฤiแปu chแปnh nแบฟu cแบงn dแปฑa trรชn kแบฟt quแบฃ thแปฑc tแบฟ
5. Lร m viแปc vแปi Variables
Variables lร chรฌa khรณa ฤแป tแบกo flows mแบกnh mแบฝ:
Hiแปu vแป Variables:
– Mแปi step tแบกo ra variables chแปฉa output cแปงa nรณ
– Vรญ dแปฅ: Step “Receive email” tแบกo variables nhฦฐ sender email, subject, body
– Bแบกn cรณ thแป sแปญ dแปฅng variables nร y trong cรกc steps sau
Cรกch sแปญ dแปฅng Variables:
1. Trong step configuration, tรฌm trฦฐแปng cรณ thแป chแบฅp nhแบญn variables
2. Click vร o icon “+” hoแบทc “Insert variable”
3. Chแปn variable tแปซ danh sรกch (tแปซ cรกc steps trฦฐแปc)
4. Variable sแบฝ ฤฦฐแปฃc thรชm vร o text cแปงa bแบกn
Vรญ dแปฅ thแปฑc tแบฟ:
Step 1: Receive email
Variables: sender_email, subject, body
Step 2: Ask Gemini “Summarize this email: {body}”
Variables: summary
Step 3: Send Chat message “You got email from {sender_email} about {subject}. Summary: {summary}”
5. Quแบฃn lรฝ vร chia sแบป Flows
5.1 Xem danh sรกch flows:
– Vร o “My flows” ฤแป xem tแบฅt cแบฃ flows bแบกn ฤรฃ tแบกo
– Flows ฤฦฐแปฃc hiแปn thแป vแปi trแบกng thรกi: On, Off, hoแบทc Error
5.2 Chแปnh sแปญa flow:
– Click vร o flow ฤแป mแป editor
– Thแปฑc hiแปn thay ฤแปi cแบงn thiแบฟt
– Click “Save” hoแบทc “Turn on” ฤแป รกp dแปฅng
5.3 Chia sแบป flow:
– Mแป flow cแบงn chia sแบป
– Click nรบt “Share”
– Nhแบญp email cแปงa ngฦฐแปi bแบกn muแปn chia sแบป
– Chแปn quyแปn: View only hoแบทc Can edit
– Click “Send”
5.4 Sao chรฉp flow:
– Click vร o menu ba chแบฅm cแปงa flow
– Chแปn “Make a copy”
– ฤแบทt tรชn mแปi vร tรนy chแปnh
5.5 Xรณa flow:
– Click vร o menu ba chแบฅm
– Chแปn “Delete”
– Xรกc nhแบญn
5.6 Xem Activity:
– Click vร o “Activity” trong flow editor
– Xem lแปch sแปญ cรกc lแบงn flow ฤรฃ chแบกy
– Click vร o mแปi run ฤแป xem chi tiแบฟt tแปซng bฦฐแปc
– Hแปฏu รญch cho debugging vร tแปi ฦฐu
6. Mแบนo vร thแปฑc hร nh tแปt nhแบฅt
6. 1. Bแบฏt ฤแบงu ฤฦกn giแบฃn
– ฤแปซng cแป tแบกo flow phแปฉc tแบกp ngay tแปซ ฤแบงu
– Bแบฏt ฤแบงu vแปi 2-3 steps ฤฦกn giแบฃn
– Test kแปน trฦฐแปc khi thรชm complexity
6.2. Sแปญ dแปฅng Test run thฦฐแปng xuyรชn
– Luรดn test sau mแปi thay ฤแปi lแปn
– Kiแปm tra kแปน output cแปงa mแปi step
– ฤแบฃm bแบฃo variables ฤฦฐแปฃc truyแปn ฤรบng
6.3. Viแบฟt prompts rรต rร ng cho Gemini
– Cung cแบฅp context ฤแบงy ฤแปง
– Sแปญ dแปฅng variables ฤแป Gemini cรณ dแปฏ liแปu cแปฅ thแป
– ฤฦฐa ra hฦฐแปng dแบซn chi tiแบฟt vแป format output mong muแปn
6.4. Kiแปm soรกt quyแปn truy cแบญp dแปฏ liแปu
– Cแบฉn thแบญn khi cho phรฉp Gemini truy cแบญp tแบฅt cแบฃ dแปฏ liแปu Workspace
– Vแปi flows chia sแบป external, chแปn “Web only” cho Gemini
– Review output trฦฐแปc khi tแปฑ ฤแปng gแปญi ra ngoร i
6.5. Tแป chแปฉc flows
– ฤแบทt tรชn flow cรณ รฝ nghฤฉa, mรด tแบฃ rรต mแปฅc ฤรญch
– Nhรณm cรกc flows liรชn quan
– Document lรฝ do vร cรกch hoแบกt ฤแปng cแปงa flow phแปฉc tแบกp
6.6. Theo dรตi vร tแปi ฦฐu
– Thฦฐแปng xuyรชn kiแปm tra Activity log
– Xรกc ฤแปnh bottlenecks hoแบทc steps thแบฅt bแบกi
– Cแบฃi tiแบฟn dแปฑa trรชn cรกch flow hoแบกt ฤแปng trong thแปฑc tแบฟ
6. 7. Hแปc tแปซ cแปng ฤแปng
– Khรกm phรก templates vร flows ngฦฐแปi khรกc chia sแบป
– Tham gia cแปng ฤแปng Google Workspace
– Chia sแบป flows hแปฏu รญch cแปงa bแบกn
7. Troubleshooting vร cรกc vแบฅn ฤแป thฦฐแปng gแบทp
7.1 Flow khรดng chแบกy
Nguyรชn nhรขn cรณ thแป:
– Flow chฦฐa ฤฦฐแปฃc bแบญt
– ฤiแปu kiแปn starter khรดng ฤฦฐแปฃc ฤรกp แปฉng
– Quyแปn truy cแบญp bแป tแปซ chแปi
Giแบฃi phรกp:
– Kiแปm tra toggle “On/Off”
– Xรกc minh ฤiแปu kiแปn starter chรญnh xรกc (email address, filter, schedule)
– Kiแปm tra permissions cแปงa cรกc app ฤฦฐแปฃc sแปญ dแปฅng
– Xem Activity log ฤแป tรฌm error messages
7.2 Steps thแบฅt bแบกi
Nguyรชn nhรขn:
– Variables khรดng tแปn tแบกi hoแบทc empty
– Permission issues vแปi files/folders
– API limits exceeded
– Gemini khรดng thแป xแปญ lรฝ request
Giแบฃi phรกp:
– Kiแปm tra variables cรณ giรก trแป hแปฃp lแป khรดng
– ฤแบฃm bแบฃo bแบกn cรณ quyแปn truy cแบญp tแบฅt cแบฃ resources
– Add error handling vแปi conditional steps
– ฤฦกn giแบฃn hรณa prompts cho Gemini
7.3 Gemini responses khรดng nhฦฐ mong ฤแปฃi
Cแบฃi thiแปn:
– Cung cแบฅp context cแปฅ thแป hฦกn trong prompt
– Sแปญ dแปฅng variables ฤแป ฤฦฐa dแปฏ liแปu thแปฑc vร o prompt
– Thรชm examples vแป output mong muแปn
– Thแปญ nghiแปm vแปi different phrasings
– Sแปญ dแปฅng Gems vแปi specialized knowledge
7.4 Khรดng kแบฟt nแปi ฤฦฐแปฃc third-party integrations
Giแบฃi phรกp:
– Kiแปm tra subscription cho third-party service
– Liรชn hแป admin xem cรณ policy restrictions khรดng
– Cร i ฤแบทt helper apps nแบฟu yรชu cแบงu
– Disconnect vร reconnect integration
7.5 Flow chแบกy quรก chแบญm
Tแปi ฦฐu:
– Giแบฃm sแป lฦฐแปฃng AI steps khรดng cแบงn thiแบฟt
– Sแปญ dแปฅng conditional steps ฤแป skip unnecessary work
– Combine multiple similar steps thร nh mแปt
– Xem xรฉt sแปญ dแปฅng scheduled runs thay vรฌ real-time
8. So sรกnh vแปi cรกc giแบฃi phรกp khรกc
8.1 Workspace Flows vs. Apps Script
Apps Script:
– ฦฏu ฤiแปm: Linh hoแบกt tแปi ฤa, cรณ thแป lร m bแบฅt cแปฉ ฤiแปu gรฌ
– Nhฦฐแปฃc ฤiแปm: Cแบงn biแบฟt lแบญp trรฌnh JavaScript, phแปฉc tแบกp, khรณ maintain
Workspace Flows:
– ฦฏu ฤiแปm: No-code, dแป
dรนng, tรญch hแปฃp AI, visual interface
– Nhฦฐแปฃc ฤiแปm: รt linh hoแบกt hฦกn, giแปi hแบกn bแปi available steps
Khi nร o dรนng cรกi gรฌ:
– Flows: Hแบงu hแบฟt use cases tแปฑ ฤแปng hรณa thรดng thฦฐแปng
– Apps Script: Logic rแบฅt phแปฉc tแบกp, custom integrations
8.2 Workspace Flows vs. Zapier/Make
Zapier/Make:
– ฦฏu ฤiแปm: Nhiแปu integrations vแปi third-party apps hฦกn
– Nhฦฐแปฃc ฤiแปm: Chi phรญ riรชng, dแปฏ liแปu qua third-party, รญt tรญch hแปฃp AI
Workspace Flows:
– ฦฏu ฤiแปm: Tรญch hแปฃp sรขu Gemini, an toร n hฦกn (dแปฏ liแปu trong Workspace), miแป
n phรญ (included trong subscription)
– Nhฦฐแปฃc ฤiแปm: รt third-party integrations (ฤang phรกt triแปn)
Khi nร o dรนng cรกi gรฌ:
– Flows: Workflow chแปง yแบฟu trong Google Workspace, cแบงn AI capabilities
– Zapier/Make: Cแบงn integrate nhiแปu external services
8.3 Workspace Flows vs. AppSheet
AppSheet:
– ฦฏu ฤiแปm: Tแบกo custom apps vแปi UI, databases, advanced logic
– Nhฦฐแปฃc ฤiแปm: Learning curve cao hฦกn, khรดng tแบญp trung vร o automation
Workspace Flows:
– ฦฏu ฤiแปm: ฤฦกn giแบฃn hฦกn nhiแปu, focus vร o automation, AI-powered
– Nhฦฐแปฃc ฤiแปm: Khรดng tแบกo ฤฦฐแปฃc custom apps vแปi UI
Khi nร o dรนng cรกi gรฌ:
– Flows: Automation workflows, AI-assisted tasks
– AppSheet: Custom business applications vแปi UI
9. Tฦฐฦกng lai cแปงa Google Workspace Flows
9.1 Roadmap vร phรกt triแปn
Google ฤรฃ cรดng bแป mแปt sแป hฦฐแปng phรกt triแปn cho Workspace Flows:
1. Mแป rแปng third-party integrations
– Marketplace vแปi nhiแปu connectors hฦกn
– Tฦฐฦกng tแปฑ Google Chat marketplace
– Cho phรฉp developers tแบกo custom integrations
2. Hแป trแปฃ ngรดn ngแปฏ
– Hiแปn chแป hแป trแปฃ tiแบฟng Anh
– Sแบฝ mแป rแปng sang nhiแปu ngรดn ngแปฏ khรกc
3. Mobile support
– Hiแปn chฦฐa cรณ app mobile
– ฤang phรกt triแปn experience cho thiแบฟt bแป di ฤแปng
4. Agentspace compatibility
– Tฦฐฦกng thรญch vแปi Google Agentspace (dร nh cho enterprise lแปn)
– Agent-to-agent (A2A) protocol
– Khแบฃ nฤng scale cho tแป chแปฉc lแปn
5. Nรขng cแบฅp AI capabilities
– Gemini models mแปi mแบกnh hฦกn
– Nhiแปu specialized AI steps
– Better context understanding
9.2 Khi nร o Workspace Flows cรณ cho tแบฅt cแบฃ ngฦฐแปi dรนng?
1. Tรฌnh trแบกng hiแปn tแบกi:
– Alpha release, chแป cho khรกch hร ng ฤฤng kรฝ Gemini Alpha
– Yรชu cแบงu: Mua license Gemini for Workspace trฦฐแปc 15/1/2025
– Chแป cho Business vร Enterprise editions
2. Timeline dแปฑ kiแบฟn:
– General Availability: Cuแปi Q2 hoแบทc ฤแบงu Q3 2025 (chฦฐa chรญnh thแปฉc)
– Cรณ thแป cรณ thรชm beta phases
– Sแบฝ cรดng bแป chi tiแบฟt khi gแบงn release
3. Lร m gรฌ bรขy giแป:
– Theo dรตi Google Workspace blog vร announcements
– Liรชn hแป administrator ฤแป ฤฤng kรฝ Alpha program nแบฟu ฤแปง ฤiแปu kiแปn
– Chuแบฉn bแป use cases ฤแป sแบตn sร ng khi GA
9.3 ฤแปnh giรก
Hiแปn tแบกi:
– Bao gแปm trong Gemini for Google Workspace subscription
– Khรดng cรณ phรญ riรชng cho Workspace Flows
– Chi phรญ nแบฑm trong license Gemini
Tฦฐฦกng lai:
– Google chฦฐa cรดng bแป chi tiแบฟt vแป pricing cho GA
– Cรณ thแป vแบซn included trong Gemini subscriptions
– Cรณ thแป cรณ usage limits based on plan
V. Kแบฟt luแบญn
Google Workspace Flows ฤแบกi diแปn cho mแปt bฦฐแปc tiแบฟn lแปn trong viแปc dรขn chแปง hรณa tแปฑ ฤแปng hรณa vร AI trong mรดi trฦฐแปng lร m viแปc. Bแบฑng cรกch kแบฟt hแปฃp sแปฉc mแบกnh cแปงa Gemini AI vแปi sแปฑ tiแปn lแปฃi cแปงa no-code automation, Workspace Flows mแป ra khแบฃ nฤng tแปฑ ฤแปng hรณa cรดng viแปc cho mแปi ngฦฐแปi, khรดng chแป nhแปฏng ngฦฐแปi cรณ kแปน nฤng lแบญp trรฌnh.
1. Nhแปฏng ฤiแปm nแปi bแบญt
ฤiแปm mแบกnh:
– Dแป
sแปญ dแปฅng: No-code, natural language interface
– Mแบกnh mแบฝ: AI-powered vแปi Gemini vร Gems
– Tรญch hแปฃp sรขu: Seamless vแปi Google Workspace ecosystem
– An toร n: Dแปฏ liแปu trong Workspace, tuรขn thแปง policies
– Linh hoแบกt: Tแปซ simple ฤแบฟn complex workflows
Giแปi hแบกn hiแปn tแบกi:
– Chแป English
– Alpha stage, chฦฐa GA
– รt third-party integrations (ฤang phรกt triแปn)
– Chฦฐa cรณ mobile app
2. Ai nรชn sแปญ dแปฅng Workspace Flows?
Lรฝ tฦฐแปng cho:
– Knowledge workers muแปn giแบฃm repetitive tasks
– Small to medium businesses sแปญ dแปฅng Google Workspace
– Teams cแบงn automation nhฦฐng khรดng cรณ developers
– Organizations muแปn leverage AI trong workflows
– Anyone muแปn lร m viแปc thรดng minh hฦกn, khรดng chฤm chแป hฦกn
Cรณ thแป chฦฐa phรน hแปฃp cho:
– Organizations chฦฐa dรนng Google Workspace
– Use cases cแบงn very complex custom logic
– Workflows require extensive third-party integrations (hiแปn tแบกi)
– Large enterprises cแบงn Agentspace-level capabilities
3. Lแปi khuyรชn cuแปi
Nแบฟu bแบกn ฤแปง ฤiแปu kiแปn tham gia Gemini Alpha program vร cรณ quyแปn truy cแบญp Workspace Flows:
1. Bแบฏt ฤแบงu nhแป: Chแปn mแปt tรกc vแปฅ lแบทp lแบกi ฤฦกn giแบฃn vร tแปฑ ฤแปng hรณa nรณ
2. Hแปc tแปซ templates: Khรกm phรก vร customize templates cรณ sแบตn
3. Thแปญ nghiแปm: Test nhiแปu use cases khรกc nhau
4. Chia sแบป: Chia sแบป flows hแปฏu รญch vแปi team
5. Phแบฃn hแปi: Gรณp รฝ vแปi Google ฤแป cแบฃi thiแปn product
Workspace Flows vแบซn ฤang trong giai ฤoแบกn ฤแบงu, nhฦฐng tiแปm nฤng lร rแบฅt lแปn. Khi nรณ trแป nรชn mature hฦกn vแปi nhiแปu features vร integrations, nรณ cรณ thแป trแป thร nh cรดng cแปฅ khรดng thแป thiแบฟu cho mแปi ngฦฐแปi dรนng Google Workspace.
Hรฃy tฦฐแปng tฦฐแปฃng mแปt ngร y lร m viแปc khi bแบกn khรดng cรฒn phแบฃi:
– Manually sort qua hร ng trฤm emails
– Copy-paste thรดng tin giแปฏa cรกc apps
– Nhแป follow-up vแปi mแปi ngฦฐแปi
– Tรณm tแบฏt thแปง cรดng meetings vร documents
– Lo lแบฏng vแป missing important tasks
ฤรณ lร tฦฐฦกng lai mร Google Workspace Flows hแปฉa hแบนn mang lแบกi – mแปt nฦกi lร m viแปc thรดng minh hฦกn, nฦกi AI vร automation xแปญ lรฝ cรดng viแปc nhร m chรกn, ฤแป bแบกn tแบญp trung vร o nhแปฏng gรฌ thแปฑc sแปฑ quan trแปng: sรกng tแบกo, collaboration, vร tแบกo ra giรก trแป.
VI. Tร i nguyรชn tham khแบฃo
ฤแป tรฌm hiแปu thรชm vแป Google Workspace Flows:
– Google Workspace Flows Documentation: https://support.google.com/a/users/answer/16275487
– Get Started Guide: https://support.google.com/a/users/answer/16430812
– Workspace Flows Cheat Sheet: https://support.google.com/a/users/answer/16430708
– Tips for Creating Agents with AI: https://support.google.com/a/users/answer/16430486
– Community Site: https://sites.google.com/view/workspace-flows/about
– Official YouTube Demos: https://www.youtube.com/watch?v=fBmHNeDXYu8
– Gemini Alpha Program Info: https://support.google.com/a/answer/14170809
Chรบc bแบกn thร nh cรดng trong hร nh trรฌnh tแปฑ ฤแปng hรณa cรดng viแปc vแปi Google Workspace Flows!